From Foundations to Investigations: A Framework for Performance Management

This comprehensive training is designed to provide participants with the skills required to foster accountability and standards of excellence in the workplace. The training will review the essential principles of establishing a solid foundation for performance oversight and recognizing and responding to various levels of misconduct.

At the end of this session participants will:

• Identify key principles of performance management to create a strong base for effective oversight
• Learn how to effectively design and utilize performance improvement plans
• Understand the different levels of probable misconduct and the appropriate processes for addressing each level
• Develop skills to conduct effective investigations by identifying key elements and ensuring reliable and objective documentation
• Use and accept open-ended questions to improve communication, gather insights, and engage in difficult conversations with confidence
• Recognize the impact of emotional reactions versus intentional responses and learn tools for leveraging conflict to work towards positive outcomes