Toggle Mobile Menu
Toggle Mobile Menu
close overlay

Doing our Best in Difficult Situations

Duration: 2 Hours

Best Suited For: All Levels

Starting Price: $170.00 per person, varies based on number of attendees and location

Doing our best in difficult situations blends customer service skills with techniques to minimize conflict and increase understanding. 

Outcomes can include:

  • Understanding personality styles – why do people do what they do?
  • Ingredients of a difficult conversation.
  • Know how to listen, not just hear, effectively.
  • Demonstrate The Big Five in Customer Service: prepare, acknowledge, listen, act, apply
  • Understand: The customer just needs to be heard. They will always remember how you made them feel.
  • Owning your behavior: stop judging, start helping.
  • Demonstrate how to apply emotional comfort in every interaction.

Interested in having this topic for a large group in your organization?

We can bring this topic to you! Fill out the form below and a member of our training team will be in touch.

Join WorkSpring Today

As a WorkSpring member, you’ll gain exclusive access to invaluable resources, on-demand support, discounted employee training, events, and HR solutions, plus so much more. Yearly dues are based on the size of your employee base and organization type. Reach out to the WorkSpring Team, at 419.893.3000 or membership@workspring.org with any questions you may have.

Apply Now