Client Overview

This Ohio-based service organization employs a small but dedicated team and prides itself on maintaining a positive, mission-driven workplace culture. Leadership recognized that to continue growing and supporting their employees effectively, they needed deeper insights into engagement, satisfaction, and communication within the organization.

Partnering with WorkSpring, the HR Director set out to conduct a custom employee engagement survey designed to capture honest, actionable feedback on key workplace factors including:

• Executive and supervisory effectiveness
• Communication
• Compensation and benefits
• Operational efficiency
• Employee development and recognition
• Work-life satisfaction and overall commitment

The Challenge

While leadership valued employee input, they lacked the data needed to fully understand satisfaction levels or identify underlying challenges. Generic surveys weren’t providing the specificity or trust needed—employees were hesitant to share candid feedback internally, and results were too generic to guide meaningful action.

They needed a solution that would generate reliable, comparative, and actionable data while ensuring employees felt secure in sharing their honest perspectives.

Our Role

The WorkSpring team collaborated with HR leadership to clarify survey goals, establish timelines, and design a process tailored to their organization. Together, we developed a custom survey strategy that combined structured data collection with open-ended feedback opportunities.

Key elements included:

• A curated set of nationally benchmarked survey statements for data comparison across similar organizations
• The addition of extended response questions to explore topics unique to their workplace culture
• WorkSpring’s role as a neutral third party, giving employees the assurance that their feedback would remain anonymous and unbiased
• A comprehensive reporting process, turning raw data into meaningful insights and recommendations

Highlights

Unlike generic engagement tools, this survey gave the organization context and clarity. Leadership could see not only how employees rated their experience but also how their organization compared nationally.

The inclusion of open-ended questions allowed for deeper exploration of themes like communication, recognition, and leadership effectiveness—helping leaders understand the why behind the scores.

By combining quantitative benchmarking with qualitative insights, the survey provided a holistic view of employee sentiment.

The Results

The survey revealed clear opportunities for improvement, particularly around communication and feedback practices. Employees expressed a desire for more structured feedback from supervisors and stronger alignment between executive leadership and staff.

Why It Matters

Understanding your employees is more than just good practice—it’s essential to building a workplace where people feel valued, heard, and empowered to do their best work.

Too often, leadership teams rely on assumptions or anecdotal feedback when shaping culture or strategy. But real change requires real data. By investing in a custom, third-party survey approach, this organization gained clarity on what was working, what needed improvement, and how employees truly felt about their experience at work.

From improving supervisor feedback to strengthening executive communication, these insights are now guiding targeted improvements—and reinforcing trust between employees and leadership.

When organizations take time to ask the right questions, listen without bias, and act with intention, engagement rises, turnover decreases, and culture becomes a strategic advantage.

Ready to Hear What Your Team Really Thinks?

Let’s design a survey experience that delivers more than just answers—it delivers clarity, confidence, and a roadmap for action. Contact us at: workspring.org/hr-solutions/contact-us