Client Overview

This multi-location service company employs between 25–30 team members across several states. Despite their growth, the organization lacked an internal HR department, leaving the C-suite to manage compliance, hiring, and employee issues alongside their core business responsibilities.

With operations spanning multiple states, and no formal HR processes in place, they turned to WorkSpring for strategic support and hands-on implementation.

The Challenge

Without dedicated HR leadership, the company was struggling to keep pace with the demands of a modern workforce. Key issues included:

• Lack of a formal onboarding process for new hires
• Outdated employee handbook not aligned with current laws or company culture
• Difficulty managing multi-state legal compliance
• Rapid hiring needs without streamlined systems
• Culture and leadership development gaps across teams

These challenges created operational risk, inconsistent employee experiences, and an overwhelming workload for executive leadership.

Our Solution

WorkSpring partnered directly with the C-suite to build foundational HR infrastructure and long-term support. Services included:

• A full HR audit and compliance review to identify risks
• Redrafting the Employee Handbook to align with multi-state requirements and current best practices
• Organizing employee and confidential files for consistency, security, and accessibility
• Ongoing HR support with a dedicated consultant providing both onsite and virtual services
• Development of formal onboarding and performance evaluation processes
• Guidance on leadership development and employee communication strategies

Highlights

To meet the needs of such a diverse and dispersed workforce, we took a phased and flexible approach:

• Week 1: Project kickoff with executive leadership and review of existing policies, procedures and documents
• Month 1: Began ongoing HR support through weekly onsite visits and virtual availability
• Month 2: Rolled out a new employee handbook and aligned policies across locations
• Month 3: Delivered manager training and implemented structured onboarding process

The Results

Within months, the company experienced a significant transformation in both its HR structure and overall workplace culture:

• Improved employee confidence in workplace policies and leadership support
• With foundational HR practices now in place, the organization is positioned to grow with confidence, reduce risk, and build a stronger employee experience.

Why It Matters

Strong HR practices are essential for companies navigating rapid growth or operating across multiple locations. By investing in expert HR support, this organization laid the groundwork for long-term success—ensuring legal compliance, enhancing team alignment, and supporting a healthier workplace culture.

WorkSpring’s approach empowers leaders to focus on what they do best—while we take care of the people strategy that drives results.

Interested in Creating a Wellness Strategy for Your Organization?

Whether you're starting from scratch or need support aligning your people strategy with business goals, we can help.

Contact us at: workspring.org/hr-solutions/contact-us