Client Overview

A privately run healthcare organization in Northwest Ohio, with five locations and a newly appointed management team, partnered with WorkSpring to build a consistent, collaborative foundation for leadership. Working directly with the Director of Human Resources, the goal was to establish shared expectations and enhance communication skills across the team.

The Challenge

With new managers across multiple sites, the organization recognized the need to level-set leadership communication. The HR Director was looking for a way to get everyone aligned, engaged, and equipped with the tools to lead confidently through everyday conversations and workplace challenges.

Our Solution

WorkSpring developed a customized leadership training series focused on practical communication and management skills. Training sessions included:

• Emotional intelligence
• Constructive feedback & difficult conversations
• Verbal de-escalation techniques
• Harassment prevention and compliance
• Coaching for Performance
• Performance management & accountability
• Delegation and problem-solving
• Building civility and workplace respect

The workshops were hands-on and interactive, incorporating role-playing and real-world scenarios.

Highlights

Each session provided practical best practices managers could use immediately in their roles. Role-playing helped team members gain confidence handling tough conversations and responding to sensitive situations. By working through scenarios together, the training created shared understanding and strengthened team cohesion.

The Results

Although still early in implementation, initial outcomes have been positive:

• Increased focus on leadership responsibilities
• Improved understanding of each other’s roles and challenges
• Greater awareness of personal bias and de-escalation tactics
• Team-building momentum through shared learning experiences

What Our Member Had To Say

“Our company’s experience with WorkSpring has been excellent. The training sessions have equipped our team with practical tools and insights, and we appreciate the professionalism and flexibility of your staff.”
-Human Resources Director

Why It Matters

Communication, consistency, and understanding are the foundation of every successful team. When leaders are aligned and equipped to manage challenges with clarity and confidence, culture improves—and so does performance. Standardizing leadership practices across locations ensures every employee is supported by managers who lead with empathy, respect, and accountability.

Want to Build a Stronger Management Team?

Whether you're onboarding new managers or realigning existing ones, WorkSpring can help you build a confident, communicative leadership culture that drives results.

Contact us at: workspring.org/training/contact-us