Building a Healthier Workforce Across Public Services 

Client Overview

The City of Medina provides critical municipal services including police, fire, water, sanitation, and wastewater management. With nearly 200 employees spanning from office roles to physically demanding public safety jobs, their workforce is diverse in both needs and risks. Long-tenured employees, new hires, shift workers, and remote crews all contribute to operations that keep the city running. But the demands of these roles—combined with rising healthcare costs and an aging workforce—made it clear that employee wellness needed to be more than an afterthought.

The Challenge

The City faced a variety of interconnected wellness challenges:

• Physically demanding roles created high risk for injury, fatigue, and chronic conditions.
• Public safety workers experienced elevated stress and mental health concerns.
• Employees weren’t consistently engaged in preventive care without structure or incentives.
• Shift schedules made it difficult to access wellness programs.
• Healthcare costs were rising for both the City and its employees.
• Equity in access was lacking between departments and roles.

City leadership recognized the need for a structured, accessible wellness strategy that could improve employee health, reduce costs, and support engagement across every department.

Our Solution

WorkSpring partnered with the City to build a comprehensive, incentive-based wellness program designed to meet employees where they are—literally and figuratively.

Key Components:

• Created a cross-department Wellness Committee to shape and guide the program.
• Launched a wellness portal to track participation and offer flexibility.
• Incentivized key wellness activities like biometric screenings, health assessments, and preventive care.
• Designed for inclusivity, offering flexible scheduling and department-friendly activities to reach even the most remote or shift-based employees.

Highlights

• Wellness Committee with reps from multiple departments
• Monthly toolkits and targeted communications to boost awareness
• Flexible design to accommodate shift workers and field-based teams
• Premium discounts & gift card incentives tied to participation, not outcomes
• Required activities included:
  
  • Preventive care
  • Biometric screening
  • Health assessment
  • Three approved wellness activities

The Results

The City saw both organizational and individual impact—with more proactive care, improved morale, and increased equity in wellness access.

• 47.62% participation in preventive care
• Achieved WorkSpring’s Level One Employer Reward
• 260+ employees earned wellness gift cards
• Improved health awareness and early risk detection
• Higher engagement from hard-to-reach departments

Why It Matters

A sustainable wellness program isn’t just about perks or points. It’s about building a culture of care that reaches every employee. For municipalities, that means stronger teams, more reliable services, and better long-term financial health.

By investing in a flexible, structured wellness approach, the City of Medina set a powerful example: that proactive care builds not only healthier individuals—but a stronger, more resilient city.

Want to Create a Culture of Wellness That Works?

We help organizations of all sizes design wellness programs that reach everyone, no matter where they work—or what they do. Contact us at: workspring.org/wellness/contact-us.