Extraordinary Customer Experience

Wait, did we say ‘experience’ instead of ‘service’? Yes, indeed. Customer service is one thing, but a great customer experience brings them back time and time again. 

Outcomes can include:

• Describe the foundation of never forgetting what it’s like being a customer. 
• Understand: The customer just needs to be heard. They will always remember how you made them feel.
• Owning your behavior with customers: stop judging, start helping.
• Demonstrate best practices in phone skills and e-communication.
• Explore methods for handling escalations/defusing unhappy customers.
• Demonstrate how to apply emotional comfort in every interaction.
• Demonstrate The Big Five: prepare, acknowledge, listen, act, apply
• Describe the 6 Emotional Skills Sets to serve the customer.