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Extraordinary Customer Experience

Duration: 2 Hours

Best Suited For: All Levels

Starting Price: $170.00 per person, varies based on number of attendees and location

Wait, did we say ‘experience’ instead of ‘service’? Yes, indeed. Customer service is one thing, but a great customer experience brings them back time and time again. 

Outcomes can include:

  • Describe the foundation of never forgetting what it’s like being a customer. 
  • Understand: The customer just needs to be heard. They will always remember how you made them feel.
  • Owning your behavior with customers: stop judging, start helping.
  • Demonstrate best practices in phone skills and e-communication.
  • Explore methods for handling escalations/defusing unhappy customers.
  • Demonstrate how to apply emotional comfort in every interaction.
  • Demonstrate The Big Five: prepare, acknowledge, listen, act, apply
  • Describe the 6 Emotional Skills Sets to serve the customer. 

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As a WorkSpring member, you’ll gain exclusive access to invaluable resources, on-demand support, discounted training, events, and HR solutions, plus so much more. Yearly dues are based on the size of your employee base and type of organization. Reach out to Russ Wozniak, our Member Experience Director, at 419.390.4527 or russ.wozniak@WorkSpring.org with any questions you may have.

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