Duration: Varies on customer needs
Best Suited For: All Levels
This large umbrella encompasses many topics that relate to de-escalation. The focus is to understand how to recognize, confront, and de-escalate others and yourself. Subtopics may include one or more of the following items, such as gaining perspective, emotional intelligence, building rapport, stress management, non-verbal acuity (body language and paralanguage skills), behavior awareness, game-planning, verbal strategies, non-judgmental approaches, team de-briefing, resilience training, and personality awareness. The participants will have an immersive experience.
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